Privacy Policy

1. Introduction

BayThrive.nz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at baythrive.nz and our business directory and review management services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

Business Information:

  • Business name and trading names

  • Business description and category

  • Contact information (phone numbers, email addresses)

  • Physical business address

  • Website and social media links

  • Operating hours and service areas

  • Business registration details

Account Information:

  • Name and contact details of business owners/representatives

  • Email address for account access

  • Username and password

  • Payment and billing information

Communication Information:

  • Messages sent through our contact forms

  • Email correspondence

  • Phone call records (when you contact us)

  • Survey responses and feedback

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

Technical Information:

  • IP address and location data

  • Browser type and version

  • Operating system

  • Device information

  • Referring website addresses

  • Pages visited and time spent on our site

  • Click patterns and user behavior

Cookies and Tracking Technologies:

  • Session cookies for website functionality

  • Analytics cookies to understand site usage

  • Preference cookies to remember your settings

2.3 Information from Third Parties

We may receive information about your business from:

  • Public directories and databases

  • Social media platforms

  • Review platforms (Google, Facebook, etc.)

  • Business verification services

  • Other users who may submit information about your business

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Create and maintain your business directory listing

  • Provide review management assistance and guidance

  • Process transactions and manage billing

  • Communicate with you about our services

  • Respond to inquiries and provide customer support

3.2 Service Improvement

  • Analyze website usage and user behavior

  • Improve website functionality and user experience

  • Develop new features and services

  • Conduct research and analytics

3.3 Marketing and Communication

  • Send service updates and announcements

  • Provide information about new features or services

  • Conduct surveys and gather feedback

  • Send promotional materials (with your consent)

3.4 Legal and Security

  • Comply with legal obligations

  • Protect against fraud and security threats

  • Enforce our Terms and Conditions

  • Resolve disputes and investigate complaints

4. Legal Basis for Processing (Privacy Act 2020)

Under New Zealand's Privacy Act 2020, we process your personal information based on:

  • Consent: Where you have given explicit consent for specific purposes

  • Contract Performance: To fulfill our obligations under our service agreement with you

  • Legitimate Interests: To operate our business, improve our services, and protect our users

  • Legal Compliance: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 Public Directory Listings

Information in your business listing (business name, address, contact details, description, operating hours) is publicly displayed on our website and may be accessed by website visitors and search engines.

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance

  • Payment processing

  • Email marketing services

  • Analytics and data analysis

  • Customer support tools

  • Security services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

5.3 Legal Requirements

We may disclose your information when required to:

  • Comply with applicable laws, regulations, or legal processes

  • Respond to government requests or court orders

  • Protect our rights, property, or safety

  • Investigate potential violations of our Terms and Conditions

  • Prevent fraud or security threats

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest

  • Regular security assessments and updates

  • Access controls and authentication measures

  • Employee training on data protection practices

  • Secure hosting environments

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Active Listings: Information is retained while your business listing is active

  • Account Information: Retained for the duration of your account plus 7 years for legal/tax purposes

  • Communication Records: Retained for 3 years after last contact

  • Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Privacy Rights

Under New Zealand's Privacy Act 2020, you have the following rights regarding your personal information:

8.1 Right of Access

You can request confirmation of whether we process your personal information and obtain a copy of that information.

8.2 Right to Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Right to Deletion

You can request deletion of your personal information in certain circumstances, such as when:

  • The information is no longer necessary for the original purpose

  • You withdraw consent and there's no other legal basis for processing

  • The information has been unlawfully processed

8.4 Right to Object

You can object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

8.5 Right to Data Portability

You can request to receive your personal information in a structured, commonly used format or have it transmitted to another service provider.

8.6 Right to Complain

You have the right to lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the information provided in Section 13.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website using services like Google Analytics.

Preference Cookies: Remember your settings and preferences to enhance your experience.

Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns.

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9.3 Third-Party Analytics

We use Google Analytics to analyze website usage. Google Analytics may collect information about your use of our website and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. International Data Transfers

Your personal information may be processed and stored outside of New Zealand, including in countries that may not have the same level of data protection as New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Updating the "Last Updated" date at the top of this policy

  • Sending you an email notification (if you have provided your email address)

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
BayThrive.nz
Email: [email protected]
Address: 9 Jeffs Way, Papamoa 3118, NZ
Phone: 027 572 4700

For privacy complaints or concerns, you may also contact:

Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909
Email: [email protected]

15. Definitions

  • Personal Information: Information about an identifiable individual

  • Processing: Any operation performed on personal information, including collection, use, storage, and disclosure

  • Service: Our website at baythrive.nz and related business directory and review management services

  • We/Our/Us: BayThrive.nz and its operators

  • You/Your: The individual or business using our Service